Another Unsatisfied Customer
Posted on September 3, 2008
Filed Under Random musing | Leave a Comment
Dear US Airways,
I regret to inform you that we have had an unsatisfactory flight on one of your airplanes. This flight was from Charlotte, North Carolina, to Frankfurt, Germany. It was Flight 704, and the plane was A330.
The first unsatisfactory thing to happen happened when we were still on the ground. There was a 45-minute delay due to “equipment problems.” We were able to listen to music, but that was about it.
After we took off, the entertainment system, which had a screen in front of each person, wouldn’t work at all. The armrest electronic gizmos, which controlled the light and audio, frequently stopped working. Every single person on that plane took an 8-HOUR FLIGHT without the benefit of most of the entertainment system.
The main reason for my anger is the way the situation was dealt with. For starters, no announcements were made explaining about the electronic glitch(es). Passengers who wished to know about these had to ask either a steward(ess), or a person who had asked a steward(ess). None of these people were told much.
Finally, no services, coupons, discounts, or other forms of apology were offered.
I close by saying that my family and I will most likely use other airlines in the future.
-Sierra K. Hieronymus
Repesenting the Hieronymus/Labinsky Family
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